Articles for Business Development

After Kinko's was bought from Paul Orfalea in 2000 by FedEx, Kinko's went from a paragon of "good profit" to an unfortunately great example of "bad profit". In recent comments, Orfalea said that Kinko's used to be about "shared power, shared profits, and shared knowledge," but that the Kinko's he created "has been gone for a very long time."

One small but significant change FedEx made was to change the payment process for copies from good profit to bad profit.

We identify Seven Stages that seem to apply to all businesses. See what you think. Which stage is your business? What's the ONE THING you need to do NOW to get to the next stage? Sure, there's probably a number of things you could do, but what is the one thing you will do to move ahead?

A recent client described this well when he said ‘I’m the thermostat, I set the mood of everyone – whether good or bad’

Most small business owners are the latter (the Thermostat) and obviously have to be, but the real question is WHAT temperature are you setting AND is it the one you truly desire for your self, your staff and/or your customers?

Chances are you do it every day. No, I’m not talking about parents or grandparents of or those who have had 3 year olds and who fully understand how demanding a 3 year old can be.

What I am talking about is the wounded 3 year old many carry around inside who often dictates what is safe and what is not for our welfare in adult life.

You may have heard it before: Experts get paid a lot more than Generalists, and the way to attract a lot of clients is to position yourself as an expert in your field. Being the accepted Go-to Person for your particular field is the easiest way to stand out and have clients choose your service over your competitors’. Ok so far so good. But how do we do this in the fastest way possible you might ask.
Thursday, 06 May 2010 11:27

Using Twitter to Drive Website Traffic

Written by Renee Hasseldine

One of the main ways we have been growing traffic for our website is through Twitter. I'm often asked about our Twitter strategy for CoachNetwork. One of the key components for us is that most of our Twitter activity is automated using this fabulous software called Tweet Adder. Using this software, our strategy can be summarised as follows:

Friday, 30 April 2010 02:02

How to Outsource to Freelancers

Written by Hannah McNamara

Some people have said that they've got no shortage of ideas on how to build their practice up, now they need help with making it all happen. They love hearing about different marketing techniques, but just knowing about them isn't moving them forward.

Have you ever met somebody, you were interested in what they do, you were considering doing business with them, ready to learn more about them and the first thing they do is send you a blatant advertising of their services asking you to buy? It’s rather off putting isn’t it. This approach just doesn’t work anymore in the age of abundance, especially for coaches and consultants. There is a three step process that you must go through in order to turn people who are effectively strangers into long term appreciative clients. Each step has it’s own purpose and wanting to achieve more than one step with whatever action you take can spoil all your efforts.
Are you struggling with a staff member who makes careless errors and is generally not focused on the job, and worse still, doesn’t particularly care?  Managing staff that are careless can be very frustrating for both the manager and the rest of the team particularly if they appear not to care about how their performance is affecting others.

I work with my clients (small business owners, entrepreneurs, speaker and authors) a lot on formulating "story" ideas to pitch the media (radio, tv, magazines, newspaper, blogs) as part of our PR and brand building strategies. Prior to working with me, many of them have either never done media pitching, OR they have sent general info out like: "I'm a small business owner who owns a flower shop, interview me!" (and they wonder why they never get call backs).

Has it ever occurred to you that what you think is great service is actually only the ‘entry level’ activities which allow your clients to put you on the list of possible suppliers? If not, you may be in for a rude shock!
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